- Co-Managed IT
Your IT Team Shouldn’t Have to Do Everything
Tech Tyler Co-Managed IT is built to support in-house teams with the resources you need to stay ahead while keeping the control with your organization.
We Jump in When it Matters Most
Co-managed support gives you a ready-to-go partner when work suddenly spikes or the unexpected hits.
- An unexpected project hits
- A major incident happens
- A key IT person quits mid-project
- Your team needs extra expertise temporarily
- Internal IT lacks expertise in specific area
Choose the Support Model that Fits Your Team
Option 1: EssentialCare
PartnerCare is a co-managed support agreement built for organizations that want a structured partnership with better flexibility, transparency and cost control than traditional unlimited or per-device models. It includes a defined annual allocation of support hours so you can budget more predictably and align IT spend with actual usage.
Best For
Teams who mostly need remote backup and occasional escalation support.
- Defined annual bank of support hours
- Support for routine maintenance, monitoring response, troubleshooting and user support (within scope)
- A key IT person quits mid-project
- Your team needs extra expertise temporarily
- Internal IT lacks expertise in specific area
Option 2: RemoteResolve
PartnerCare is a co-managed support agreement built for organizations that want a structured partnership with better flexibility, transparency and cost control than traditional unlimited or per-device models. It includes a defined annual allocation of support hours so you can budget more predictably and align IT spend with actual usage.
Best For
Teams who mostly need remote backup and occasional escalation support.
- Defined annual bank of support hours
- Support for routine maintenance, monitoring response, troubleshooting and user support (within scope)
- A key IT person quits mid-project
- Your team needs extra expertise temporarily
- Internal IT lacks expertise in specific area
Option 3: TotalCare
PartnerCare is a co-managed support agreement built for organizations that want a structured partnership with better flexibility, transparency and cost control than traditional unlimited or per-device models. It includes a defined annual allocation of support hours so you can budget more predictably and align IT spend with actual usage.
Best For
Teams who mostly need remote backup and occasional escalation support.
- Defined annual bank of support hours
- Support for routine maintenance, monitoring response, troubleshooting and user support (within scope)
- A key IT person quits mid-project
- Your team needs extra expertise temporarily
- Internal IT lacks expertise in specific area
Option 4: PartnerCare
PartnerCare is a co-managed support agreement built for organizations that want a structured partnership with better flexibility, transparency and cost control than traditional unlimited or per-device models. It includes a defined annual allocation of support hours so you can budget more predictably and align IT spend with actual usage.
Best For
Teams who mostly need remote backup and occasional escalation support.
- Defined annual bank of support hours
- Support for routine maintenance, monitoring response, troubleshooting and user support (within scope)
- A key IT person quits mid-project
- Your team needs extra expertise temporarily
- Internal IT lacks expertise in specific area
Where Tech Tyler Helps Most
- Overflow ticket support and escalations
- Project support and implementation help
- Security hardening and threat prevention
- Microsoft 365 administration and onboarding
- Backup and recovery readiness
- Coverage during staffing changes and transitions
- Thorough documentation of your IT environment, policies and SOPs